Shipping Policy

Thank you for shopping with Hawecc. This Shipping Policy explains how orders are processed, shipped, and delivered after a purchase is completed on https://www.hawecc.com.

Order Processing

All orders are reviewed and prepared before shipment to ensure accuracy and proper packaging. Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

During peak shopping periods or promotional events, processing times may be extended slightly. If an unexpected delay occurs, customers will be notified by email with updated information.

Delivery Time

Delivery time refers to the period after an order has been shipped from our fulfillment facility until it reaches the destination address.

Estimated delivery times for orders shipped within the United States are as follows:

  • Standard Shipping: approximately 5–9 business days

  • Expedited Shipping: approximately 3–4 business days

Delivery timelines may vary due to destination, carrier operations, weather conditions, or other factors beyond our direct control.

Shipping Destinations & Rates

Hawecc currently ships to customers in the United States, Canada, Australia, and selected international locations.

Shipping fees are applied as follows:

  • Free Standard Shipping: orders of USD $60.00 or more

  • Standard Shipping: USD $10.00 for orders below USD $60.00

  • Expedited Shipping: USD $15.00

All applicable shipping charges are calculated and displayed at checkout before payment is finalized.

Order Tracking

Once an order has been shipped, a confirmation email with tracking information will be sent to the email address provided at checkout. Tracking details are typically available within 24 hours after dispatch.

Shipping Issues & Damaged Items

If an order arrives damaged, incorrect, or defective, customers should contact our support team within 7 days of delivery. Hawecc will review the issue and assist with an appropriate resolution.

To help us process shipping-related claims, customers are asked to retain the original packaging and the affected item until the review is complete.

Contact Information

For questions regarding shipping, delivery status, or related concerns, please contact us using the details below:

Customer Support Email: help@hawecc.com

Phone Number: +1 5512415360

Business Address: 7727 Spinet St, Houston, TX 77016, United States